FAQ

What is Montableau?

Montableau is a specialist in linen canvas painting reproductions, entirely handmade. We combine quality and simplicity of online orders, to satisfy all art lovers. Each of our reproductions are handmade without use of any artificial methods, and exclusively using quality materials (canvas and oil paint). And while we take special care in producing quality paintings, our rates are among the cheapest on the market.

Who realises the painting reproductions?

The copy of paintings is an art in its own right, and Montableau works exclusively with top professional artists. Based in France, we selected these artists based on their experience and craftsmanship. Each of them has their preferred artistic style, allowing us to best meet your expectations.

How to order?

Chose your favourite painting among the 9000 references in our catalogue.
Click on the tab OUR PAINTINGS or use the search tools available: by artist, by movement or by artwork.

Once you have selected the painting you want, specify the desired height in centimetres. The width of the canvas and its price in Euros are calculated automatically. Once you have specified the size, add the painting to your basket and continue shopping or proceed to the next step at the checkout.
To access your shopping basket, you must log into your account or create a new account.

How to pay your order?

Once connected to your account, you can check your order information: the selected painting, dimension, unit price, total with VAT included, shipping and billing address.
At this stage you can choose to add a traditional frame with tension keys, by ticking the box “I would like to order a custom-made frame”. If you choose this option, the total price of your order will be automatically recalculated.
Under the summary of the order, choose your method of payment: by credit card or Paypal account, by bank transfer or by cheque. All methods of payment are completely secured. After accepting the General Terms and Conditions of Sale, you can proceed to the payment and save your order.

Delivery time

Once your order has been registered, you will receive a confirmation email. Your handmade painting requires between 1 to 5 weeks of work, drying included.
Before delivering your painting, we will send you a large-format photograph of the results, by email. If you are not completely satisfied, we can make the necessary modifications based on your requests.

Delivery

Our painting reproductions are delivered worldwide by our partner DHL.

You will receive your painting packed in a rigid tube which ensures a delivery in perfect condition. For paintings delivered in a tube, we offer delivery costs. You also have the possibility to receive your painting with a traditional wooden frame with tension keys. This optional service allows you to hang the painting on the wall as soon as you receive it.

Satisfied or your money back

Once your painting is finished, before proceeding to the delivery, we will send you by email a large-format photograph of the results. If you are not fully satisfied, MONTABLEAU agrees to make the requested modifications, to exchange or refund your painting based on your request.

How to get a refund?

You have a period of 7 days from receipt of your order to return or replace the unsatisfactory painting. We will refund the price of the unsatisfactory painting or paintings, excluding the frame cost. Return shipping costs will be at your expense.

Before sending the painting back, please send an email to customer service : retour@montableau.com
Your email should include the following details :
- Your full name
- Your order number or reference
- Reasons of dissatisfaction (in order to improve the quality of our services).

Refunds will be processed within 15 days following the receipt of the returned paintings by our services. Refunds will be processed through a wire transfer to your account.

Under no circumstances can an order be accepted in exchange of cash on delivery.

Additional services

Montableau also has a wide range of personalized services: personal quotation, reproductions on canvas based on photo or iconographic documents, vouchers, recycling of your frames, etc

You can always ask for an enlargement of a piece from our catalogue. Shortly after we will send you an email with a high-definition picture of the selected painting.

Do not hesitate to contact our team and to give your phone number and your email address, we will call you back within the day.
Montableau’s team is here to answer your questions and to adapt our offer according to your desires.